Medical Support Assistant

Job Summary

You will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Responsibilities

• Expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality.
• Handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment.
• Assists with general patient care following established clinic workflows.
• Greet and prepare patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient is taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Safeguards patient exam rooms by ensuring they are stocked, clean, and orderly.
• Escalates non-routine issues, questions, and/or concerns timely and appropriately.

Job Requirements

• Required: Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program, upon hire.
• Required: Basic Life Support - CPR, upon hire.