Medical Support Assistant

About the Role

Aptive Resources is hiring Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). As an MSA, you'll be the administrative backbone of the care team — making sure Veterans get scheduled, seen, and followed up on without things falling through the cracks.

Primary Responsibilities

• Schedule patient appointments and coordinate calendars for providers and clinics
• Track, review, and respond to electronic orders, consults, and other items in the VA's electronic medical record
• Support the care and treatment of Veterans through accurate, timely administrative processing
• Communicate with Veterans, clinical staff, and other departments to resolve scheduling and consult issues
• Maintain accurate records in accordance with VA policies and privacy requirements (HIPAA/Privacy Act)

Minimum Qualifications

• High school diploma or equivalent
• Prior experience in a medical office, clinic, or hospital administrative role (scheduling experience strongly preferred)
• Working knowledge of medical terminology and electronic medical records (VistA/CPRS or Cerner a plus)
• Strong customer service and communication skills — you'll interact with Veterans daily
• Ability to pass a federal background investigation (Tier 1/Low Risk — no security clearance required)
• U.S. work authorization; must be able to obtain a VA PIV badge

Why This Role

• Serve those who served — direct daily impact on Veterans' access to care
• Stable, long-term federal contract with option periods
• Full-time benefits

Location: VA facilities across VISN 19 (Denver & Grand Junction, CO; Fort Harrison, MT; Salt Lake City, UT; Sheridan & Cheyenne, WY; Oklahoma City, Muskogee & Tulsa, OK). You must be located within 50 miles of one of these facilities.

Schedule: Full-time - Monday through Friday

Contract: Long-term federal contract — base period beginning September 15, 2026, with option year through September 2028 and possible extension