Medical Support Assistant (Advanced)

Summary

The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model. There are various specialty sections within the Business Office program areas.

Responsibilities

• Collaborates in an interdisciplinary coordinated care delivery environment (e.g., patient-aligned care team, or other specialty care).
• Coordinates with the patient care team to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Maintains clinic setup to effectively support the needs of the clinic, making necessary adjustments.
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collects, scans, and updates health insurance information, promotes Veteran registration and utilization of My Healthy Vet (MHV).
• Trains other MSAs on correct clinic operations and serves as a preceptor to developmental level MSAs.
• Schedules appointments; notifies supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily reviews active/pending Consults, Encounters, Electronic Wait List, Recall list, and MHV secure messaging communications for accuracy and disposition.
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans.
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Requirements

Open to U.S. Citizens. If you are a current permanent Department of Veteran Affairs employees, or current permanent Federal employees of other agencies, please apply to CBTG-OCA-12971799-26-CJK.

Qualifications

• One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level, including performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting; answering phones; greeting patients; relaying messages to appropriate staff inside or outside of the unit; scheduling appointments; including interpreting and verifying provider orders to schedule within scheduling guidelines.
• Demonstrated Knowledge, Skills, and Abilities:
  • Collaborates and communicates with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Independently sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Communicates tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Benefits

Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Pay

Pay: Competitive salary and regular salary increases.

Schedule

Work Schedule: Hours will be set Monday - Friday between the hours of 6:45am-5:30pm and will be discussed at the time of interview.

Benefits

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Available at supervisory discretion due to inclement weather.

Virtual

This is not a virtual position.

Permanent Change of Station (PCS)

Not Authorized

Selective Service Registration

Required for males born after 12/31/1959.

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Physical Requirements

Typically, the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time. Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.

Work Environment

The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.