Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs · Bedford, MA · 1 mo ago

HealthcareFull-time

About the role

These positions fall under various health care service lines within VA Bedford Health Care System. Most shifts are scheduled during the day but some shifts could be evenings - nights - and include weekends/holidays.

Responsibilities

Supports clinics regarding clinic profile management
Collections and updates insurance information from Veterans - family members and other eligible patients
Prepares correspondence and memos as needed
Screens/receive phone calls in a courteous and timely manner - determine the nature of request and provide the information desired using privacy rules and established clinic processes
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage
Follows procedures regarding Community Care referrals
Serves as the initial point of contact for units - clinics - patients - call centers - Care in the Community regarding various aspects of patient appointments and referrals
Enters Veterans seeking emergent/urgent care - scheduling appointments accurately
Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits
Updates all patient demographics
Communicates and interacts with patients in a manner which is appropriate to cognitive - emotional - and chronological maturation needs of the adult and/or geriatric patient

Requirements

No experience required.

English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
Experience: No experience required

Skills

Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
Independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
Communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers

Benefits

Not specified.

Pay

Not specified.

Schedule

Monday through Friday - day shift hours - To Be Determined

Physical Requirements

The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as papers - books - manuals - record boxes and boxes of computer paper
Computers are used and therefore keyboarding is required
The work includes walking from area to area when covering for other employees

References

VA Handbook 5005/117 Medical Support Assistant Qualification Standard GS-0679 - dated August 1 - 2019

Relocation/Recruitment Incentives

Not authorized.

Permanent Change of Station (PCS)