Medical Support Assistant (Adv

About the Role

Advanced Medical Support Assistants (AMSAs) are assigned to the Business Development Service Line (BDSL) located at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne, WY, including Northern Colorado and Loveland, CO.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalence certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.
• Grandfathering Provision: Current VHA employees in this occupation who do not meet the basic requirements may be covered under specific conditions outlined in the VA Qualification Standard.
• Foreign Education: Education completed outside the U.S. must be deemed equivalent to U.S. standards by a private organization specializing in foreign educational credentials.
• Physical Requirements: See VA Directive and Handbook 5019 for details.
• English Language Proficiency: Candidates must be proficient in spoken and written English.

Grade Determinations

Advanced Medical Support Assistant - GS-6: One year of experience at or equivalent to the GS-5 level. In addition, candidates must demonstrate the following Knowledge, Skills, and Abilities (KSAs):

• Advanced knowledge of the technical health care process, including scheduling, patient portals, and access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary care delivery and patient support functions.
• Advanced knowledge of medical terminology.
• Ability to collaborate with a wide range of medical clinicians to ensure patient care goals are met.
• Ability to independently set priorities, organize work, and meet deadlines.
• Ability to communicate effectively with internal and external stakeholders.

Reference: VA Qualification Standards.

Physical Requirements

The work is sedentary. Physical demands include walking, sitting, retrieving items, and occasional crouching or bending. No special physical demands are required.

Duties

• Adhere to scheduling policies and procedures.
• Provide administrative support for scheduling and Community Care coordination.
• Conduct audits, studies, or surveys to develop procedures.
• Ensure appointments are made from provider orders.
• Coordinate administrative services for veterans, family members, caregivers, and the general public.
• Manage patient check-in and check-out processes, including insurance information collection.
• Utilize reports to assist in care delivery.
• Resolve difficult problems and diffuse potential dissatisfaction with VA services.
• Handle VHIC Card process, Benefit Travel requests, and other miscellaneous tasks.

Work Schedule

Monday - Friday, 8:00am - 4:30pm

Telework

Ad-hoc

Functional Statement

#50545-A