Medical Supply Account Manager (MSAM)

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

About the role

Maintains relationships, takes orders from existing customers, and secures new customers by calling or visiting prospects in person.

Responsibilities

• Secures orders from existing and potential customers by visiting customer facilities and similar accounts specific to the Urologic landscape.
• Secures opportunities to quote on customer requirements.
• Follows up (by phone or visit) on customer inquiries and patients’ needs.
• Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel).
• Submits activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships.
• Performs all assigned duties in the assigned sales territory.
• Prepares lost business and territory sales forecast reports.
• Meets all set productivity and performance standards, including keeping abreast of funding requirements and technological advances within the Urological Supply industry.
• Utilizes Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers, focusing on solutions for customer concerns.

Requirements

• Bachelor’s degree in business or other related field.
• Minimum of 1 year of outside Urological or related sales experience.
• Experience calling on complex rehab centers, spina bifida centers, hospitals/hospital systems, and urological specialists/centers.

Skills

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
• Understands business implications of decisions; displays orientation to profitability.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue.
• Accepts accountability and demonstrates a willingness to seek solutions rather than find fault with others.
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.

Physical Work Requirements

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Ability to work over eight hours in a workday and over 40 hours in a work week as necessary.
• Ability to read, comprehend, and follow written and verbal instructions.

Benefits

• Competitive compensation packages.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401k retirement plan.
• Life insurance.

Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.