Medical Secretary- Surgery Services
About the role
As a frontline representative of BILH Specialty Care, you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and influences the ultimate care of our patients while setting the tone for a positive patient experience. You will perform a wide variety of tasks, including phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls. This role is critical to ensuring patients receive the right care at the right time.
Responsibilities
- Provide high-quality customer service in all patient and staff interactions
- Handle phone interactions, registration, and scheduling
- Collect co-pays and manage billing tasks
- Make appointment confirmation calls
- Ensure patients receive timely and appropriate care
Requirements
- High School Degree or GED
- Minimum of 1 year of experience in a high-volume customer service-related position
Skills
- Strong customer service skills
- Proficient PC skills
- Effective written and verbal communication
- Ability to multitask
Pay
The base hourly wage range for this position is $20.00 - $26.92. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, job responsibilities, and applicable shift differentials, call pay, premium pay, or overtime.
Additional Information
Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.