Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

Responsibilities

• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Assess the self‑administered health history and answer basic medical questions related to the donation process.
• Refer donors to medical staff when appropriate.
• Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
• Perform finger stick to obtain sample for donor’s hematocrit and total protein levels.
• Upon completion of appropriate training, educate new donors on the use of therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
• Ensure all donor questions are answered timely, accurately, and professionally.
• May be involved in registering applicant and transfer donors after appropriate training and based on operational needs.
• May answer the telephone, answer callers’ questions, or transfer calls to appropriate staff.
• Maintain alertness and awareness to any donor reaction during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
• Understand policies and procedures associated with hyper‑immune programs at the center, if applicable.
• Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures; promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross‑trained in other areas to meet business needs.
• Bilingual skills may be required, at the discretion of the organization, to meet business needs.
• Perform other job‑related duties as assigned.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Ability to perform basic math calculations.

Requirements

• Understand, remember, and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast‑paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and blood‑borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.
• Different qualifications or responsibilities may apply based