Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures.
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Absorb and answer basic medical questions related to the donation process.
• Refer donors to medical staff when necessary and perform health screening procedures like blood pressure, pulse, weight, and temperature.
• Perform finger stick to obtain hematocrit and total protein levels.
• Upon training, educate new donors about therapeutic products and their use.
• Answer donor questions promptly, accurately, and professionally.
• Register applicants and transfer donors based on training and operational needs.
• Answer the telephone and transfer calls as needed.
• Monitor donors for reactions during or after the pheresis process and notify staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Accurately record donor data in the electronic donor information management system.
• Understand and follow policies and procedures related to hyper immune programs.
• Maintain a clean and efficient work environment.
• Ensure sufficient supplies and forms are available.
• Follow HSE and OSHA policies and promote safety.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at the discretion of the organization.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Other qualifications or responsibilities may apply based on local legal and/or educational requirements.