Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures.
• Assist qualified donors in completing the screening process, including health history assessment, answering medical questions, and performing health screening procedures.
• Perform finger stick to obtain donor’s hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
• Answer donor questions promptly, accurately, and professionally.
• Register and transfer donors based on appropriate training and operational needs.
• Answer the telephone and transfer calls to appropriate staff members.
• Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Accurately record donor data in the electronic donor information management system.
• Understand and adhere to policies and procedures related to hyper immune programs.
• Maintain a clean and efficient work environment and ensure sufficient supplies are available.
• Follow HSE and OSHA policies and promote safety.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Other qualifications or responsibilities may apply based on local legal and/or educational requirements.