Medical Screener - Reception Technician (Customer Service)

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Responsibilities

• Assists qualified donors in completing the screening process, which includes assessing health history, answering medical questions, and performing health screening procedures like blood pressure, pulse, weight, and temperature.
• Performs finger stick to obtain hematocrit and total protein levels.
• May educate new donors on the use of therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
• Ensures all donor questions are answered promptly, accurately, and professionally.
• Maintains alertness and awareness during the pheresis process and notifies staff of any reactions.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system according to SOPs.
• Understands and follows policies and procedures related to hyperimmune programs if applicable.
• Maintains a clean and efficient work environment, ensuring sufficient supplies and forms are available.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• May be required to wear Personal Protective Equipment (PPE).
• May be required to work overtime and extended hours to support center operational needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to understand and follow basic instructions and guidelines.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel, and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Frequent exposure to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Required to wear PPE while performing specific tasks or in certain areas.
• May be cross-trained in other areas to meet business needs.

Skills

• Excellent communication skills, both verbal and written.
• Strong organizational and attention to detail skills.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Knowledge of standard operating procedures (SOPs).
• Ability to handle confidential information with discretion.

Benefits

• Options for health care benefits, including medical, prescription drug, dental, and vision coverage.
• Company-provided basic life insurance and Short- and Long-Term Disability.
• The option to participate in CSL’s 401(k) Savings Program.
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.
• Paid observed holidays as designated by the Company.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus, and CSL Vifor here https://www.csl.com/.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.