Medical Screener - Reception Technician (Customer Service)

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs)
• Assess self-administered health history and answer basic medical questions associated with the donation process
• Refer donors to medical staff when appropriate
• Perform health screening procedures including blood pressure, pulse, weight, and temperature measurements
• Perform finger stick to obtain samples for donor hematocrit and total protein levels
• Upon completion of appropriate training, educate new donors on therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information
• Ensure all donor questions are answered timely, accurately, and professionally
• Register applicant and transfer donors based on completion of appropriate training and operational needs
• Answer telephone inquiries and transfer calls to appropriate staff members
• Maintain alertness to any donor reactions during or after the pheresis process and notify appropriate staff
• Alert Group Leader or Supervisor of donor flow issues
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs
• Understand policies and procedures associated with hyper immune programs at the center, if applicable
• Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promote safety in all actions
• Maintain confidentiality of all personnel, donor, and center information
• Cross-train in other areas to meet business needs as required
• Utilize bilingual skills when required by the organization to meet business needs
• Perform other job-related duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience
• Ability to perform basic math calculations
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements (refer to local job documentation where applicable)

Pay

The expected base pay for this position at hiring is $18.98/hour – $26.57/hour. This wage range reflects what CSL expects to pay for this position at the listed location as of the time of posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.