Medical Screener - Reception Technician (Customer Service)

About the Role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to:

• Assessing the self-administered health history
• Answering basic medical questions associated with the donation process
• Referring donors to medical staff when appropriate
• Performing health screening procedures such as blood pressure, pulse, weight, and temperature
• Performing finger stick to obtain sample for donor’s hematocrit and total protein levels

Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining:

• The screening process
• The health screening tests performed
• The appointment system
• Donation fees
• Center policies
• Proper nutrition and any other information pertinent to the donor

• Ensure that all donor questions are answered timely, accurately, and professionally
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
• May answer the telephone and answer callers' questions or transfer calls to the appropriate staff member
• Maintain alertness and awareness to any reaction a donor may have during or after the pheresis process and notify appropriate staff
• Alert Group Leader or Supervisor of donor flow issues
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Understand the policies and procedures associated with hyper-immune programs at the center if applicable
• Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available as needed
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promote safety in all actions
• Maintain confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Perform other job-related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Ability to perform basic math calculations

Working Conditions

• Understand, remember, and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of the time
• Reach, bend, kneel, and have a high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs