Medical Screener - Reception Technician (Customer Service)

About the Role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process, including:
  • Assessing the self-administered health history
  • Answering basic medical questions associated with the donation process
  • Referring donors to medical staff when appropriate
  • Performing health screening procedures such as blood pressure, pulse, weight, and temperature
• Performs finger stick to obtain sample for donor’s hematocrit and total protein levels
• Upon completion of appropriate training, may educate new donors on the use of therapeutic products made from donated plasma, including:
  • Explaining the screening process
  • The health screening tests performed
  • The appointment system
  • Donation fees
  • Center policies
  • Proper nutrition and any other information pertinent to the donor
• Ensures that all donor questions are answered timely, accurately, and professionally
• May register applicant and transfer donors based upon completion of appropriate training and operational needs of the center
• May answer the telephone and respond to callers' questions or transfer calls to appropriate staff members
• Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
• Alerts Group Leader or Supervisor of donor flow issues
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Understands the policies and procedures associated with hyper-immune programs at the center, if applicable
• Maintains a clean, efficient work environment and ensures sufficient operating supplies and forms are available as needed
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promotes safety in all actions
• Maintains confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required at the discretion of the organization to meet the needs of the business
• Performs other job-related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience
• Ability to perform basic math calculations

Working Conditions

• Understand, remember, and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of the time
• Reach, bend, kneel, and have a high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs