Medical Screener - Reception Technician (Customer Service)

About the Role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

• In compliance with Standard Operating Procedures (SOPs), assist qualified donors in completing the screening process, including:
  • Assessing the self-administered health history
  • Answering basic medical questions associated with the donation process
  • Referring donors to medical staff when appropriate
  • Performing health screening procedures such as blood pressure, pulse, weight, and temperature
• Perform finger stick to obtain a sample for donor’s hematocrit and total protein levels
• Upon completion of appropriate training, educate new donors on the use of therapeutic products made from donated plasma, including:
  • Explaining the screening process
  • Health screening tests performed
  • The appointment system
  • Donation fees and center policies
  • Proper nutrition and other pertinent information
• Ensure all donor questions are answered timely, accurately, and professionally
• May register applicant and transfer donors based on training and operational needs
• Answer telephone calls and direct questions to appropriate staff
• Maintain alertness for any donor reactions during or after the pheresis process and notify appropriate staff
• Alert Group Leader or Supervisor of donor flow issues
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs
• Understand policies and procedures associated with hyper-immune programs at the center, if applicable
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promote safety in all actions
• Maintain confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet business needs
• Bilingual skills may be required at the discretion of the organization
• Perform other job-related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or equivalent combination of education and experience
• Ability to perform basic math calculations

Working Conditions

• Understand, remember, and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of the time
• Reach, bend, kneel, and have a high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens
• Required to wear Personal Protective Equipment (PPE) while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

About the Company

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used to manufacture lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Benefits

For more information on CSL Plasma benefits, visit CSL Plasma Benefits.