Medical Representative (Part-time Seasonal)

About the Role

The Medical Representative is a seasonal position with a projected end date of January 2, 2027. Primary functions include providing emergency medical response to guests or employees with injuries/illnesses, interacting with guests and employees in a pleasant and informative manner, aiding the public in emergency and nonemergency situations, protecting Zoo property, and enforcing ZooTampa’s safety policies and procedures.

About Us

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. Accredited by the Association of Zoos and Aquariums (AZA), we offer naturalistic wildlife habitats, educational programming, recreational amenities, and engaging seasonal events. Our mission is to rescue, rehabilitate, and care for animals while creating exceptional personalized experiences that connect people with wildlife. Join us in taking action to protect and preserve wildlife!

Responsibilities

• Interact pleasantly and helpfully with employees, guests, vendors, and visitors, maintaining high customer service standards.
• Provide emergency medical response as a first responder, including first aid, CPR, and AED, until additional medical personnel arrive.
• Assist in investigations of accidents/incidents by providing detailed information.
• Provide guest control, including managing challenging situations.
• Respond to alarms, lost child situations, and other emergencies as needed.
• Maintain logs and write reports of daily injuries/illnesses of guests and staff.
• Patrol grounds periodically as needed.

Qualifications

• High school diploma or equivalency required; some college coursework preferred.
• EMT certification or higher medical certification required.
• Security experience preferred but not required.
• Valid Florida driver’s license required.
• Guest services or guest relations experience required.
• Must obtain and maintain First Aid/CPR/AED certification.
• Personable and enjoys interacting with people, even in stressful situations.
• Knowledge of occupational hazards and safety precautions.
• Self-directing with strong organizational skills and attention to detail.
• Flexible and able to multi-task in a fast-paced environment.
• Able to deescalate situations calmly and professionally.

Other Requirements

• Adhere to AZA standards, relevant laws, safety standards, and animal welfare guidelines.
• Work in extreme weather conditions typical to west central Florida.
• Use radios, telephones, and computers for communication.
• Work varied and long shifts, including holidays, weekends, and special events.
• Perform physical tasks such as sitting, bending, standing, reaching, walking, and lifting up to 50 pounds.
• Drive a golf cart.

Benefits

• Pet insurance
• Employee Assistance Program
• Free membership to ZooTampa, MOSI, and the Florida Aquarium
• Free or discounted admission to many Florida attractions
• Discounts on food, beverage, and merchandise
• And more!