Medical Referral Coordinator (Organ Donation)

About the role

Lifesaving & Life-Changing Work
A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid-America Transplant team. It’s the toughest job you’ll ever love.

Responsibilities

• Referral Management
  Follows up with donor hospital partners on active organ donor referrals at least every morning and night to assess for changes that would require an on-site presence or other action necessary to preserve donation opportunities.
• Handles incoming organ referrals calls from donor hospital partners.
• Utilizes appropriate tools and platforms to deploy staff onsite for referrals, brain death exams, end of life decisions, and other opportunities to interface with and educate donor hospital staff.
• Access hospital electronic medical record (EMR) to review pertinent medical history and clinical course.
• Transfers appropriate data into True North (TN) and review donor suitability with administrator on call (AOC), or Medical Director(s) when needed.
• Arranges for air and ground travel and other logistics related to regional case activity.
• Communicates with hospital personnel, organ work system (OWS) staff, Approach Coach, and AOCs on a frequent basis.
• Trips incoming requests, notifications, and communication from transplant centers regarding current and completed cases as needed.

Requirements

• Associates degree and previous experience in a medical-related field required.
• Experience as an EMT, Medical Assistant, or CNA preferred.
• BLS Certification is preferred.
• Understanding of basic anatomy and medical terminology.
• Skilled in navigating electronic medical records preferred.
• Skilled in customer service, communication, simplifying, and conveying concisely complex concepts and strong interpersonal skills required.

Qualifications

• Training Schedule would be Monday- Friday regular business hours for 4 to 8 weeks.

Skills

• Skilled in customer service, communication, simplifying, and conveying concisely complex concepts and strong interpersonal skills required.

Benefits

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day.
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date.
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year.
• Paid Life Insurance – four times your salary.
• Paid Long Term Disability.
• Annual incentive plan in addition to annual salary increases.

Pay

• No specific pay details provided.

Schedule

• Schedule three 12-hour shifts- Monday 9am- 9pm (day), Wednesday 7pm-7am (night), Thursday 7pm-7am (night).