Medical Records Technician - Release Of Information

About the role

The MRT-ROI reviews, processes & indexes requests for protected health information (PHI). Provides direct customer service to Veterans (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received. Must possess expertise in all applicable Federal laws, rules, & regulations regarding release of health information & disclose health information in accordance with all laws & regulations governing authorization & disclosure of health information.

Responsibilities

• Evaluate the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed first using established priority systems
• Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws, rules, and regulations governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or give out forms and assist visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information
• Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepare correspondence, typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague, incomplete, or ambiguous inquiries by independently recognizing issues, topics, or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives
• Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

Requirements

• Open to all US Citizens
• Must be proficient in written and spoken English
• Subject to background/security investigation
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English
• Must be proficient in written and spoken English