Medical Records Scheduler

Job Summary

As a Medical Records Scheduler, you’ll bring precision, patience, and consistency to every task. You’ll coordinate and manage participant appointments, ensuring schedules are accurate, communication is clear, and processes are followed correctly. This position is ideal for someone who is dependable, detail-focused, and enjoys structured, meaningful work.

Specific Work Hours

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits

• Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision coverage
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties/Responsibilities

• Monitor and manage participant appointment requests and schedules
• Notify participants, caregivers, and POAs of scheduled appointments
• Complete authorizations and referral documentation accurately
• Cook up scheduling, re-scheduling, and follow-up for outside appointments, labs, and imaging
• Enter encounters for outside appointments in the medical records system
• Process invoices and documentation for proper routing and payment
• Answer phone calls and respond professionally to participant and referral inquiries
• Communicate clearly with healthcare providers and staff regarding scheduling updates
• Participate in team meetings and quality improvement initiatives
• Adhere to established procedures and ensure all work is accurate, consistent, and complete

What Makes You a Great Fit

• Highly detail-oriented, precise, and consistent in all work
• Patient, methodical, and comfortable following established procedures
• Team-oriented and collaborative; values clear communication and reliability
• Able to prioritize multiple tasks while maintaining high accuracy
• CPR and First Aid Certification (or willingness to obtain after hire — we’ll provide the training!)

Requirements

• Successful completion of background check, physical, drug screening, TB Screening
• Physical Requirements: Able to move intermittently throughout the workday, must be able to lift, push, pull, or move a minimum of 25 pounds, able to assist with participant evacuation when needed, this position may encounter environmental challenges in participants’ homes — following proper protocols is essential

Qualifications

• High School Diploma or GED
• Experience working with the frail or elderly population is a plus — but not required. We’ll provide hands-on training and mentoring to help you grow!