Medical Records Representative for GI in Oregon City (Internal Applicants Only)

Job Details

This role is available to Internal Applicants only and offers Hybrid/Remote work. The typical workday is Monday-Friday from 7:00 AM - 4:00 PM. Candidates must live in Oregon City, Portland, or SW Washington.

Responsibilities

• Monitor and manage the Medical Records Request work queue, ensuring requests are processed accurately and within established timeframes.
• Review referrals and patient medical records to determine eligibility for Insight Health (IH) and Direct Access Colonoscopy (DAC) programs.
• Generate weekly reports identifying patients who qualify for IH services.
• Upload qualifying patient information to the Insight Health portal in accordance with established workflows.
• Monitor incoming documentation and responses received from Insight Health.
• Upload external records and documentation into the patient's Epic medical record.
• Route completed records and recommendations to the appropriate clinical or scheduling teams for timely follow-up.
• Maintain accurate documentation while ensuring compliance with HIPAA and organizational policies.
• Collaborate with providers, clinical staff, scheduling teams, and external partners to ensure efficient patient care coordination.
• Identify workflow issues and recommend process improvements to enhance efficiency and accuracy.
• Assist with additional medical records responsibilities and departmental projects as assigned.

Qualifications

• Minimum of one (1) year of work experience, preferably in a medical office.
• Specialty care GI experience is a plus!
• Previous experience with electronic medical records or ability to learn new programs required.
• Previous medical office experience preferred, and ability to recognize common medical records documents.
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
• Knowledge of medical terminology, medical records policies and procedures, and understanding compliance with all applicable safety/OSHA and HIPAA regulations.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Benefits

• Healthcare: Employee is 100% covered with Medical, Dental, and Prescription Insurance.
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
• Wellness Support: Robust wellness program and employee assistance services.
• Commuter Benefits: 70% of Tri-Met transit pass covered.
• Additional Perks: Employee discounts and optional benefits like Pet Insurance.

About the Role

The Oregon Clinic is a premium healthcare provider dedicated to delivering world-class care with kindness and empathy. We are committed to diversity, equity, and inclusion and offer a supportive environment for our team members.