Medical Records Rep

Full-Time Position Summary

This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services.

Essential Functions

• Receives and sorts clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures.
• Maintains the facility’s health records, as well as assists staff in retrieving files in a timely fashion.
• Enters, tracks and maintains data in software application systems in a timely and accurate manner.
• Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases.
• Refers complex issues to leadership for resolution.
• Assembles patient medical records using pre-established software procedures and/or chart order.
• Processes and routes medical records to appropriate areas.
• May analyze records as needed or directed.
• Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers.
• Refers complex inquiries to the appropriate department or staff.
• Provides ongoing clerical and administrative support.
• Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes.
• Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors.
• Directs all release of information inquiries appropriately.
• Processes and completes routine requests, including dates and copies of face sheets.
• Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party.

Physical Demands/Environment Factors

• Typical Office Environment
• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Significant use of computer, phone and general office equipment.
• Adequate visual acuity, ability to grasp and handle objects.
• Ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel.