Medical Records Representative

Job Summary

The Receptionist/Medical Records position at TLC Outpatient Surgery & Laser Center is needed to interface with patients and families, physicians, and staff; admit patients and process paperwork; update patient demographics; collect monies due; document in the billing system; handle funds per office procedure; answer incoming phone calls; monitor Medical Records for required completed documentation.

Qualifications

• Minimum 1-2 years of hospital or medical records experience preferred.
• High school diploma or GED required.
• Knowledge of The Joint Commission Standards.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Demonstrate excellent phone etiquette and exceptional customer service skills.