Medical Records Processing Specialist Onsite

About the role

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. The company is growing and looking for bright, energetic, and motivated candidates to join the team as an Onsite Medical Records Processing Specialist. This is an entry-level position and an exciting opportunity for someone looking to start their career with a fast-growing company.

The position is located at 600 West Ridge Road, Wytheville, VA 24382, but can primarily work remotely, with the need to support onsite coverage as needed.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner, maintaining 100% ROI Accuracy.
• Complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• Keep all queues current and validate requests, authorizing for release of PHI according to established procedures.
• Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed and regularly scan ROI requests into charts.
• Abide by the ROI policy specific to both HealthMark and the client, maintaining a neat, clean, and professional personal appearance and observing the dress code established by the client.
• Maintain a clean and orderly work area, ensuring that records and files are properly stored before leaving the area and ensuring adequate supplies to meet needs.
• Provide excellent customer service by being attentive and respectful, following through as promised, and being proactive in identifying and de-escalating patient complaints as needed.
• Communicate effectively with customers, achieving maximum customer satisfaction and assisting clients, patients, and requestors with the status of requests for medical records via phone call.

Requirements

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Qualifications

The candidate should demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.

This position requires timely completion of all required company-sponsored and regulatory training programs.