Medical Records & Billing Administrator

About the role

The Medical Records & Billing Administrator supports healthcare operations within a mission-driven organization focused on improving access to quality care. Key responsibilities include ensuring accurate medical record processing, billing operations, and compliance with healthcare requirements.

Responsibilities

• Support daily healthcare administration processes by ensuring accurate documentation, timely responses, and efficient billing workflows.
• Manage medical records requests accurately and within required turnaround timelines.
• Manage incoming payer communications, including sorting, routing, and responding to time-sensitive requests.
• Process refunds, payer reconsiderations, and manual claim-related activities.
• Audit preparation by retrieving documentation and maintaining organized records.
• Collaborate with internal teams to improve medical records and billing workflows.
• Identify recurring issues, inefficiencies, and opportunities to optimize operational processes.
• Provide additional support across billing functions as business needs evolve.

Requirements

• Healthcare administrative experience, strong organizational skills, and the ability to handle confidential information with accuracy and professionalism.
• Experience with medical records, billing processes, or payer workflows is preferred.
• Familiarity with payer processes, medical billing terminology, and claims workflows, including 837 claims.
• Understanding of HIPAA compliance standards and patient information confidentiality requirements.
• Strong attention to detail with the ability to manage high-volume, deadline-driven tasks independently.
• Comfortable working remotely with minimal day-to-day supervision.
• Excellent written and verbal communication skills.
• Ability to identify problems, suggest improvements, and adapt to changing priorities.

Benefits

• Competitive compensation package with a salary range of approximately $50,000 USD annually.
• Comprehensive medical, vision, and health insurance plans, including options with significant employer coverage.
• 20 days of paid time off at the start, increasing with tenure up to 6 weeks.
• 10 company holidays annually.
• Work-from-home stipend to support a productive remote setup.
• 401(k) contribution platform.
• Additional benefits including life insurance, short- and long-term disability coverage, financial wellness resources, and virtual primary care.
• Fully remote work environment with flexibility and autonomy.