Medical Records and Customer Support Spec

Accountabilities

• Process healthcare information requests accurately and efficiently according to established procedures.
• Manage incoming requests received through multiple channels and ensure timely completion within required service timelines.
• Respond to patient questions and requests through phone communication with professionalism and empathy.
• Maintain strict compliance with HIPAA guidelines and protect the confidentiality of protected health information (PHI).
• Support overflow processing needs during periods of increased volume or coverage requirements.
• Review requests, identify potential issues, and provide feedback regarding request volume and operational challenges.
• Perform general administrative duties to support daily team operations.
• Maintain consistent productivity and quality standards while working in a fast-paced environment.
• Complete required privacy, security, and company training programs to ensure compliance.
• Collaborate with team members and managers to achieve service and operational goals.

Requirements

• The ideal candidate is a reliable and motivated professional who can quickly learn new processes, manage confidential information, and provide high-quality support in a healthcare environment.
• Strong attention to detail and ability to handle confidential information responsibly.
• Ability to learn quickly and adapt to new systems, workflows, and processes.
• Dependable work ethic with strong follow-through and accountability.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Strong verbal communication skills and comfort assisting patients by phone.
• Positive attitude with a willingness to support team goals.
• Ability to work independently while collaborating effectively with team members.
• Commitment to following HIPAA regulations and organizational privacy standards.
• Previous healthcare, customer service, administrative, or medical records experience is a plus but not required.

Benefits

• Hourly compensation range of $16.00 to $16.50.
• Remote work opportunity.
• Collaborative and supportive work environment.
• Opportunities for professional growth and career advancement.
• Medical, dental, and vision insurance options.
• 401(k) matching program.
• Paid time off.
• Paid volunteer day opportunity.
• Opportunity to contribute to improving access to healthcare information.