Medical Receptionist - Wilmington NC

About the role

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with 150+ locations in 17 states. We are committed to bringing you the very best in comprehensive skin care, educating communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual skin exams and dermatologic care. Our mission is to provide the latest proven, proactive, and comprehensive dermatologic care while making high-quality skin care more accessible and fostering a rewarding work environment for our providers and staff.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary
• Record patient arrivals in the Practice Management System (EMR)
• Verify patient identity by date of birth and name, creating new accounts as required
• Prepare required patient paperwork prior to appointments
• Contact patients with "No Show" appointments to reschedule and document accordingly
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage
• Assist in emergency situations by responding to patients in distress with sound judgment
• Maintain accurate patient information in the Practice Management System (EMR)
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed
• Ensure the reception area remains clean and organized
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information
• Follow operational policies and procedures, reporting changes as necessary
• Contribute to team efforts to achieve related results
• Exhibit superior customer service skills consistently
• Answer phones promptly and courteously
• Communicate with patients, visitors, providers, and coworkers in a professional manner
• Perform other duties as assigned by the Practice Manager or Area Practice Manager

Requirements

• High School Diploma required; Associate's Degree preferred
• 1 year of customer service experience in a healthcare office preferred
• Applicants must be currently authorized to work in the United States on a full-time basis

Benefits

• Competitive Pay
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team