Medical Receptionist TRI Cardio Cheektowaga

About the role

The Medical Receptionist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including greeting patients, scheduling patients, bookkeeping, answering and routing calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities

• Greet patients
• Schedule patients
• Perform bookkeeping tasks
• Answer and route calls
• Accept payments
• Maintain patient accounts

Requirements

• High School diploma or GED required
• Preferred one (1) year experience working within a health care setting in which the primary responsibilities involved the completion of clerical, general office, patient accounting and reception oriented tasks

Knowledge, Skill and Ability

• Strong customer service and telephone skills
• General knowledge of medical insurance, health maintenance organizations and other health care related topics
• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding
• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
• Desire and skill to meet the needs of the patient
• Possesses organization, communication (written and verbal) and time management skills
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives
• Can adapt to changing circumstances
• Possesses basic mathematical and analytical abilities
• Working knowledge of Electronic Health Record (EHR)
• Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)

Working Conditions

• Ability to travel to and work at other Trinity Medical facilities and/or physician practice offices
• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions