Medical Receptionist/ Registrar- General Surgery Clinic

About the role

The Medical Receptionist/Registrar supports the providers and clinicians by handling all telephone calls in to the clinic, providing excellent service to patients and visitors, and ensuring the integrity of clinical care. They also train and support other Medical Receptionists.

Responsibilities

• Schedules and inputs all appointments in the scheduling module in a timely and efficient manner.
• Manages cancellations and additions to schedule in accordance with established parameters.
• Ensures all pre-visit activities are scheduled or completed.
• Greets patients and visitors, obtains patient identification and insurance information, and initiates admissions process.
• Completes registration according to established protocol, ensuring the integrity of the patient's record.
• Ensures appropriate signatures are included on all necessary forms in accordance with HMH policies and procedures.
• Assembles, files and maintains patient medical records and financial records in a confidential and secure manner.
• Prints patient schedule and pulls patient charts daily.
• Completes front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Flags patient accounts as necessary for past due balances, incorrect demographics, and other critical notifications as needed.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Confirms that insurance documentation, eligibility and verification, and referral/authorization requirements are met.
• Ensures accuracy when scanning and filing documents and completes within 24 hours of completed visit, including physician reports to referral sources.
• Communicates all changes in patient information and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Calculates patient cost and performs point of service collection in accordance with upfront collection policy and procedure, collecting self-pay portions, co-payments, and past due patient portions at the time of check in; all other collections to be collected at discharge.
• Maintains cash drawer in accordance with established procedures.
• Participates in the daily reconciliation of cash collected and daily deposit as assigned.
• Maintains a clean and orderly waiting area and workspace.
• Performs office open and close tasks as assigned (lights, equipment, door locks, etc.).
• Cordialy greets patients immediately upon their arrival.
• Courteously answers telephone calls by the third ring.
• Delivers accurate messages in a timely manner.

Requirements

• High school diploma or GED required.
• Prior hospital or physician practice experience preferred.
• Excellent computer skills, oral and written communication and customer service skills.

Qualifications

• Physical demands: Frequent sitting & reaching, occasional standing, walking, lifting, carrying & pushing, visual and hearing acuity required.
• Working conditions: Inside, with good ventilation and comfortable temperature, possible exposure to toxic/caustic chemicals or detergents, communicable diseases, blood-borne pathogens.