Medical Office Receptionist - General Surgery

About the role

The position highlights a Medical Office Receptionist for General Surgery in Arlington Heights, IL. This full-time role operates from Monday to Friday, 8:30 AM - 5:00 PM CST, with no rotating weekends currently scheduled but subject to change.

Responsibilities

• Provides office support including reception, scheduling, and patient assistance at designated points of service.
• Greets incoming patients and visitors, offering congenial and hospitable customer service.
• Refers patients and visitors to appropriate departments or resources.
• Notifies relevant resources of patients and visitors' arrivals promptly.
• Serves as a point of contact for new patients, scheduling appointments, and rescheduling missed or cancelled appointments.
• Collects co-pays and balances, and follows up on appointments as necessary.
• Responds to patient and visitor inquiries, utilizing knowledge of the organization's policies and procedures.
• Maintains communication with other departments, team members, physician offices, the hospital, or patients as needed.
• Performs various clerical tasks as needed, such as ordering supplies, opening mail, operating standard office machines, and assisting with medical records and clinical personnel.
• Maintains work and waiting areas in a neat and professional manner.
• Assists with special projects as assigned.
• Adheres to Endeavor Health's standards, policies, and procedures.

Requirements

• A High School Diploma, GED, or equivalent education.
• One year of customer service work experience or public interaction.
• Preferred knowledge of medical terminology.
• Proficient computer skills.

Qualifications

• High School Diploma, GED, or Higher Education completed.
• One year of customer service work experience or interaction with the public.
• Knowledge of medical terminology preferred.
• Proficient computer skills.

Skills

• Customer Service
• Medical Terminology
• Computer Skills

Benefits

• Premium pay for eligible employees.
• Career pathways for professional growth and development.
• Variety of medical, dental, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program.
• Savings plan.
• Health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

Pay

The hourly pay range is $18.38 - $26.65, determined by a candidate's expertise and years of experience.

Schedule

Full Time: 40 hours/week, Hours: Monday – Friday 8:30 AM - 5:00 PM CST. No rotating weekends at this time, but this is subject to change in future.

Company Information

Endeavor Health is a fully integrated healthcare delivery system dedicated to providing accessible, vibrant, and community-connected care to more than 4.2 million residents across six northeast Illinois counties. With over 25,000 team members and 6,000 physicians, Endeavor Health aims to deliver exceptional patient experiences and expert care close to home through more than 300 ambulatory locations and eight acute care hospitals, including Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

Equal Opportunity Employer

Endeavor Health is committed to working with and providing reasonable accommodations to individuals with disabilities. Please refer to the main career page for more information. As an equal opportunity employer, Endeavor Health encourages diversity and inclusion, ensuring that all team members can achieve their career goals and maximize their professional potential. We are committed to fostering an environment where everyone feels connected and valued. EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.