Medical Receptionist - PT

Category: Yellowstone National Park | Location: Yellowstone National Park, Wyoming, United States | Position Type: Part‑Time

Job Summary

The Medical Receptionist supports a team of RNs, a Primary Care Physician and occasionally Mid‑Level Providers. The role is responsible for scheduling, answering calls, monitoring National Park Service (NPS) emergency communication traffic and supporting the patient life cycle from entry to exit. Collecting patient information and recording it into the EMR is essential for the patient to be roomed as directed by the RN. Primary reporting is to the Charge Nurse and Clinic Administrator.

Essential Functions

• Welcomes patients and visitors in person or on the telephone, answers inquiries or directs them to the appropriate department or staff member, and schedules appointments.
• Maintains patient records, accounts, and insurance information.
• Optimizes patients’ satisfaction, provider time, and treatment‑room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying the provider of patient arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Acts as the designated liaison for providers and other internal departments regarding payment accuracy.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third‑party claims.
• Maintains business‑office inventory and equipment by checking stock levels, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures.
• Communicates billing discrepancies to Accounting and other STG International, Inc. departments.
• Performs thorough review of medical records for identification of relevant clinical diagnoses and procedures performed.

Required Skills

• Highly organized.
• Ability to assign tasks and delegate work efficiently.
• Excellent oral and written communication skills.
• Appropriately escalates problems or resource issues for resolution.
• Develops and maintains effective procedures for communicating with staff.
• Proficient with Microsoft Excel, Word, and PowerPoint.
• Multi‑tasking ability.
• Ability to collaborate with colleagues and leadership.
• Telephone skills.
• Customer service orientation.
• Time management.
• Strong organization.
• Attention to detail.
• Scheduling expertise.
• Knowledge of basic coding conventions and coding nomenclature.
• Knowledge of healthcare IT systems, preferably AdvancedMD.
• Knowledge of Microsoft Office.

Required Qualifications

• High School Diploma or equivalency.
• 2 years higher education or applicable experience.
• 2‑5 years receptionist experience and/or customer service experience.
• Familiarity with phone systems.
• Previous experience with Microsoft Office and EMRs.

Preferred Qualifications

• Associate’s Degree in Medical Terminology, Medical Assistant, or other healthcare‑related field.
• 2 years higher education or applicable experience.
• 2‑5 years front‑office, health‑unit coordinator, or administrative receptionist experience.
• Three years of experience collecting, organizing, and maintaining health insurance and processing medical claims.
• Familiarity with medical coding, or equivalency.

Working Conditions / Physical Requirements

Employee must be able to meet the following requirements with or without an accommodation. This is a primarily sedentary position in an office setting that may exert up to 30 pounds and may lift, carry, push, pull, or otherwise move objects. The role involves sitting most of the time but may be exposed to adverse environmental conditions when traveling to and from the workplace. Must be comfortable walking, standing, and occasional kneeling while performing clerical duties throughout the clinic.