Medical Receptionist Primary Care

We need to output only HTML fragment, using

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive information. Include sections only when posting has real specific content. Avoid filler like "commensurate with experience". We need to parse the job description. Let's extract content: Job Description: Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Work Schedule: Monday – Friday Day shift with occasional Saturdays Plymouth Primary Clinics is seeking a customer service oriented individual to join our frontline team. A qualified candidate possesses great communication skills, ability to multitask, is detail oriented, computer proficient, works well in quick paced environment, eager to learn and grow professionally, enjoys working with patients/customers of all ages, and maintains a positive and engaging attitude. Our facilities Park Nicollet Plymouth include Urgent Care, Specialty Care, Family Medicine, Pediatrics, and Internal Medicine Clinic, Lab, Imaging, and Physical Therapy. Our frontline team is responsible for checking in patients for Primary Care, Urgent Care, OB/GYN, working closely with a supportive care team to ensure the safe care of patients presenting to be seen for medical care here at Plymouth. Additional tasks include but are not limited to; helping to direct or escort patients to their rooms, managing patient flow, scheduling follow up for future appointments, maintaining a clean and orderly lobby area, sorting and distributing mail, office supply stocking, managing incoming/outgoing faxes. The Frontline Team strives to create a welcoming patient experience that’s brings the Park Nicollet’s “Head + Heart, Together”. Located at 4155 County Rd 101 N. This location offers free parking, a large break room with kitchen (ice machine/filtered water, Keurig). At PN Plymouth we strive to provide exceptional care to our patients and create a healthy workplace culture where staff provide direct feedback and bring to life the values of the organization- Excellence, Compassion, Partnership, and Integrity. Primary Care Hours are Monday-Friday 7am-6pm, Urgent Care hours are Monday- Friday 8am-8pm and Saturday and Sunday 8am -5 pm. Required Qualifications 6 months related experience Accurate computer/keyboarding skills required. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine. Preferred Qualifications Strong verbal and written communication Strong verbal and written communication Human relations sensitivity and customer service skills Listening and telephone etiquette skills Medical terminology knowledge desirable Comfort in asking patients for copays and race collection. Ability to promote and maintain good patient relations and patient confidentiality. Ability to work in a fast-paced and structured environment. Ability to sit for long periods of time. Benefits Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more! About Us At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer ... (boilerplate to remove). We need to produce sections: About the role (maybe from first paragraph?), Responsibilities (position summary and tasks), Requirements (required qualifications), Qualifications (maybe preferred?), Skills (maybe communication, multitasking, etc.), Benefits (benefits description), Pay (none given, so omit), Schedule (work schedule and hours). Must not create sections with filler. So we need to include sections only if we have real content. Let's map: - About the role: Could be the introductory paragraph: "Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day." Also maybe the "About Us" part? But "About Us" is separate. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include. We have content for: - About the role: introductory description. - Responsibilities: position summary (call center, front desk), additional tasks (direct/escort patients, manage patient flow, schedule follow-ups, maintain lobby, sort mail, stock supplies, manage faxes). Also mention maintaining confidentiality, customer service, process improvement, etc. - Requirements: Required Qualifications (6 months related experience, accurate computer/keyboarding, knowledge of age-related growth, proficiency with equipment). Could also include "must be proficient in operation of telephone and headsets, PC, printer, photocopier, fax machine." - Qualifications: Preferred Qualifications (strong verbal/written communication, human relations sensitivity, customer service skills, listening/telephone etiquette, medical terminology desirable, comfort asking for copays and race collection, ability to promote good patient relations and confidentiality, ability to work fast-paced structured environment, ability to sit for long periods). Might also include "great communication skills, ability to multitask, detail oriented, computer proficient, works well in quick paced environment, eager to learn and grow professionally, enjoys working with patients/customers of all ages, maintains a positive and engaging attitude." That seems like skills/qualifications. - Skills: Could be derived from the list of skills: communication, multitasking, detail oriented, computer proficient, works well in quick paced environment, eager to learn, enjoys working with all ages, positive attitude, etc. But we already have some in Qualifications. Might combine. - Benefits: The benefits paragraph(s). There's two benefits sections: first "Benefits Park Nicollet offers a competitive benefits package..." and later "Benefits Designed To Support Your Total Health". Both talk about benefits. We'll combine into one Benefits section. - Schedule: Work Schedule: Monday – Friday Day shift with occasional Saturdays. Also Primary Care Hours Monday-Friday 7am-6pm, Urgent Care hours Monday-Friday 8am-8pm and Saturday and Sunday 8am-5pm. Also location info maybe not schedule. We'll include schedule. - Pay: No pay info, so omit. We must not repeat job title as heading. So no

Medical Receptionist

. Good. We must not include Job ID etc. We must remove boilerplate: EEO, legal, application instructions, duplicated lines. Also remove "About Us" maybe? But "About Us" is not one of the allowed headings; we could incorporate into About the role or maybe omit if not needed. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. It doesn't forbid other headings, but better to stick to those. The "About Us" content could go under About the role or maybe we can omit because it's not strictly about the role but about the organization. However we need to preserve ALL substantive information; we cannot discard About Us content unless it's boilerplate. It's substantive about the organization. We could include it under About the role (makes sense). Or we could create a separate heading like "About the organization" but not in list; maybe better to include under About the role. We must not include duplicated lines: there is duplicate "Strong verbal and written communication" appears twice; we should deduplicate. We must not include filler like "commensurate with experience". Not present. Now produce HTML fragment. Structure:

About the role

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

But we might be mixing too much. Maybe keep About the role short: just the first sentence(s). Then we could put About Us content under a separate heading? Not allowed. Could we put it under "About the role" as part of role description? It's okay. Now Responsibilities: We need to list duties using

• . Let's extract responsibilities: - Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. - Meeting department specific agent expectations regarding measurement and following defined guidelines and processes. - Providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. - Providing support to the department/site ensuring quality service through timely and courteous assistance. - Providing service support to patients and employer groups who request care. - Maintaining patient confidentiality to protect patient rights. - Providing excellent customer service. - Completing defined work in a timely and professional manner. - Supporting ongoing process improvement and organizational/department changes. - Identifying self and department in all phone interactions. - Accepting additional related tasks. - Maintaining a clean and