Medical Receptionist Primary Care

About the role

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary: Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employer groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Responsibilities

• Answer and respond rapidly and accurately to incoming telephone calls from patients and/or employer groups.
• Meet department‑specific agent expectations regarding measurement and follow defined guidelines and processes.
• Greet patients, collect co‑pays, schedule follow‑up appointments and referrals, and support departmental clerical duties.
• Provide support to the department/site ensuring quality service through timely and courteous assistance.
• Provide service support to patients and employer groups requesting care.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service and complete defined work in a timely and professional manner.
• Support ongoing process improvement and organizational/department changes.
• Identify self and department in all phone interactions.
• Accept additional related tasks.
• Maintain a clean and orderly work area.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills
• Demonstrates knowledge of age‑related growth and development principles necessary to provide appropriate service and assure safety of patients
• Proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine

Skills

• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection
• Ability to promote and maintain good patient relations and patient confidentiality
• Ability to work in a fast‑paced and structured environment
• Ability to sit for long periods of time

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more! As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work‑life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning,