Medical Receptionist - Primary Care Ann Arbor

About the role

Deliver outstanding service to every patient as the first point of contact in a busy medical office. You’ll create a positive experience while supporting efficient operations and exceptional patient care.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Requirements

• High School Diploma or GED, or between the ages of 15-17 with a valid work permit from their high school.
• Course work in insurance/billing, medical practice education, or seminars preferred but not required.
• 1-2 years of experience in a medical or physician office or customer service environment preferred.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

About us

Trinity Health IHA Medical Group is a mission-driven organization serving communities across Southeast Michigan. We deliver outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service.