Medical Receptionist/Physical Therapy Aide

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

About the Role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand: Highline Physical Therapy
Location: 4040 S Orchard St Ste 100, Fircrest, WA 98466

Responsibilities

Patient Interaction

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient's needs are taken care of during transitional periods of therapy.
• Provide customer service with a smile.

Administrative Support

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with tasks when downtime occurs, including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over-the-counter payments, filing, faxing, etc.

Communication and Coordination

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment.
• Perform daily equipment cleaning, cleaning tables, laundry, and stocking supplies.

Requirements

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Pay

$18-22/hr

Schedule

Full-time, 40 hours per week. Clinic hours: Monday-Friday, 7:00 AM - 7:00 PM.

Benefits

We offer a comprehensive and competitive compensation package designed to support both personal and professional well-being. Team members enjoy:

• Robust Medical, Vision, and Dental plans.
• Paid time off.
• Clinical incentive opportunities.
• Student loan repayment options.
• Professional development resources and ongoing clinical education support.

At PRN, you’ll be part of a supportive, mission-driven environment dedicated to excellence in patient care and the success of every member of our team.