Medical Receptionist - Pediatric Surgery, Trauma, Adolescent Medicine (Days)

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system with eight hospitals and over 180 clinics, providing world‑class care and fostering a collaborative, supportive community. The role supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and departments that support patient care on a Patient Care Unit, facilitating efficient workflow, appropriate technology use, and effective communication.

Schedule

Two (2) 12‑hour day shifts during the week (9 a.m. – 9 p.m.) and one (1) 8‑hour weekend day shift (either Saturday or Sunday, 11 a.m. – 7 p.m.).

Responsibilities

• Process orders according to guidelines and follow computer downtime procedures.
• Enter and update information in computer systems to ensure current data and retrieve it accurately.
• Maintain unit log per guidelines, make follow‑up appointments, and perform discharge‑related clerical tasks.
• Respond to patient call system and patient requests, providing clear, current information to families, visitors, and staff.
• Use telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit‑specific monitoring devices, and pneumatic tube system to facilitate communication, equipment, and supplies flow.
• Order, maintain, and use supplies in a cost‑effective manner.

Skills

• Customer Service (Novice): focus on customer needs, anticipate needs, remain sensitive, be responsive.
• Patient Documentation (Fundamental Awareness): receive and record patient information.
• Telephone Skills (Fundamental Awareness): knowledge of telephone communication skills, procedures, attitudes, etiquette, and competencies.
• Supporting Colleagues – Develops Self and Others: continuously improve own skills, identify development opportunities.
• Supporting Colleagues – Builds and Maintains Relationships: understand colleagues’ priorities and working styles, develop relationships across areas.
• Supporting Colleagues – Communicates Effectively: openly share information, communicate clearly and courteously.
• Delivering Excellent Services – Serves Others with Compassion: understand problems and needs, provide excellent service.
• Delivering Excellent Services – Solves Complex Problems: understand issues, solve routine problems, raise concerns timely.
• Delivering Excellent Services – Offers Meaningful Advice and Support: listen carefully, provide accurate information and support.
• Ensuring High Quality – Performs Excellent Work: check work quality before delivery, ask relevant questions to meet standards.
• Ensuring High Quality – Fulfills Safety and Regulatory Requirements: demonstrate basic knowledge of safety‑affecting conditions, report unsafe conditions.
• Managing Resources Effectively – Demonstrates Accountability: take responsibility for assigned activities, think beyond standard approaches for high‑quality work.
• Managing Resources Effectively – Stewards Organizational Resources: understand how personal actions impact departmental resources.
• Managing Resources Effectively – Makes Data Driven Decisions: use accurate information and good decision making to achieve results on time and without error.
• Fostering Innovation – Generates New Ideas: willingly propose/accept ideas that impact day‑to‑day operations.
• Fostering Innovation – Applies Technology: absorb new technology quickly, know when to use appropriate tools and procedures.
• Fostering Innovation – Adapts to Change: embrace changes with an open mind, incorporate change instructions into work area.

Qualifications

• Less than 1 year of relevant work experience.
• High School Diploma or GED.

Benefits

Comprehensive benefits package that may include health, disability, retirement and/or wellness offerings to enhance well‑being and professional growth.