Medical Receptionist - Part time

Position Location: Deland, FL

Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring to inquiries.
• Assists patients with check-in process.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Schedules appointments for new and recurring patients based on staff and provider availability.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Calls patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Maintains a welcoming reception area that is clean and comfortable. Acts as a role model in demonstrating the core values in customer service delivery.
• Provides timely and thorough follow-up with internal and external customers.
• Appropriately escalates difficult issues up the chain of command.
• Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction.
• Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
• Performs self-quality monitoring in order to develop and execute plans to meet established goals.
• Provides ongoing feedback to help optimize quality performance.
• Collaborates with others and cross-departmentally to improve or streamline procedures.
• Develops new or improves current internal processes to enhance quality.
• Trains new employees as assigned.
• Performs any other duties requested by supervisor.

Requirements

• High school diploma/GED required (Associate degree preferred).
• 1+ years of experience working in a medical office or in an administrative/clerical position.
• Previous experience and/or ability to work in an electronic health record. Familiarity with eClinicalWorks a plus.

Skills

• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem-solving skills.
• Working knowledge of computers and software including but not limited to Microsoft Office products.
• Proficient typing skills.
• Demonstrated organizational skills, problem-solving, analytical skills, and detail-oriented.
• Demonstrated ability to work independently, prioritize workloads, multi-task, and manage priorities to meet deadlines.
• Ability to maintain the confidentiality of protected health information in compliance with HIPAA regulations.