Medical Receptionist - Part time

Responsibilities

• Welcome and greet patients and visitors, in person or on the telephone.
• Answer or refer to inquiries.
• Aid patients with the check-in process.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
• Notify providers of patient arrivals; review service delivery compared to schedule; remind providers of service delays.
• Schedule appointments for new and recurring patients based on staff and provider availability.
• Maintain business office inventory and equipment by checking stock, anticipating needed supplies, placing and expediting orders, verifying receipt of supplies, scheduling equipment service and repairs.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Contribute to team effort by accomplishing related results as needed.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Maintain a welcoming reception area that is clean and comfortable.
• Act as a role model in demonstrating the core values in customer service delivery.
• Provide timely and thorough follow-up with, internal and external customers.
• Appropriately escalate difficult issues up the chain of command.
• Serve on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction.
• Recognize and alert appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
• Perform self-quality monitoring in order to develop and execute plans to meet established goals.
• Provide ongoing feedback to help optimize quality performance.
• Collaborate with others and cross-departmentally to improve or streamline procedures.
• Develop new or improve current internal processes to improve quality.
• Train new employees as assigned.

Requirements

• High school diploma/GED required (Associate degree preferred).
• 1+ years of experience working in medical office or in administrative/clerical position.
• Previous experience and/or ability to work in an electronic health record.
• Familiarity with eClinicalWorks a plus.

Skills and Abilities

• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem solving skills.
• Working knowledge of computers and software including but not limited to Microsoft Office products.
• Proficient typing skills.
• Demonstrated organizational skills, problem-solving, analytical skills and detail oriented.
• Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities in order to meet deadlines.
• Ability to maintain the confidentiality of protected health information in compliance with HIPAA regulations.