Medical Receptionist - Outpatient Behavioral Health

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration: Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• General Performance Criteria: Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Maintains confidentiality related to patients, family and employees and information specific to service area
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
• Answers the telephone and routes calls to proper person
• Records and delivers messages when personnel are unavailable for telephone calls
• Uses appropriate diction and grammar in conversations
• Customer Service: Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
• Adheres to hospital confidentiality statement
• Service Specific Skills: Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Equipment: Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter

Requirements

• High school graduate or equivalent, business school or formal secretarial training a plus
• One to two years’ experience preferred

Qualifications

• Education, Training, Experience, Certification And Licensure: High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

Skills

• Multi-line telephones
• PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills required

Benefits

• Pay Range: $18.14 - $22.10
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates
• The pay range may also vary within the stated range based on location

Pay

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.