Medical Receptionist/Medical Assistant Trainee Float

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We aim to transform healthcare by improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have delighted people for the past fifteen years. In February 2023, One Medical joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. We are building a diverse, driven, and empathetic team while fostering an environment where everyone can thrive.

The Opportunity

Leverage your healthcare career as a Medical Receptionist/Medical Assistant Trainee, known internally as a Flex Lab Services Specialist/Member Support Specialist Trainee, at One Medical! No prior phlebotomy or medical assistant experience is required. We are seeking motivated individuals ready to make a difference in patient care. In this exciting role, you will receive full training in phlebotomy and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives. As a Lab Services Specialist/Member Support Specialist Trainee, you will provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist Trainees support multiple offices in a Market. You are a strong team player and use your innovative problem-solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.

What You’ll Likely Work On From Day One

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• All front of house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc
• Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization

What You’ll Likely Work On In The Future

• Upon successful completion of One Medical clinical training and state required education and/or certifications, your responsibilities and compensation will scale to that of our Lab Services Specialist/Member Support Specialist role
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting

What You’ll Need

• At least 1 year of experience in high-touch customer or patient-facing roles
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive Salary

• On day one: starts at $18.00 per hour based on a full-time schedule
• Upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $21.50 per hour based on a full-time schedule

Full-Time Role Details

• This is a full-time role (40 hrs/week)
• With 8 hr shifts generally taking place between 7am-6pm, Monday-Saturday
• Based in Gilbert, AZ
• Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change

Benefits

• Taking care of you today
• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Protecting your future for you and your family
• 401K match
• Credit towards emergency childcare
• Company-paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
• UpToDate Subscription - An evidence-based clinical research tool
• CME - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

Equal Opportunity Employer

We are an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.