Medical Receptionist Lead

About the role

International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life, many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society. At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do.

Responsibilities

• Supervise and coordinate the activities of the reception team to ensure efficient patient check-in and check-out processes.
• Manage appointment scheduling, patient registration, and verification of insurance information with accuracy and attention to detail.
• Serve as the primary point of contact for patient inquiries, addressing concerns promptly and professionally.
• Train, mentor, and evaluate reception staff to maintain high standards of customer service and compliance with healthcare regulations.
• Collaborate with medical and administrative staff to streamline workflows and improve patient experience.
• Maintain patient confidentiality and ensure compliance with HIPAA and other relevant healthcare laws.
• Prepare and maintain daily reports related to patient flow, appointment statistics, and administrative issues.
• Assist in resolving billing and insurance issues in coordination with the billing department.

Skills

• Strong organizational and multitasking skills to manage patient flow and administrative duties efficiently.
• Effective communication skills for interacting with patients, staff, and healthcare providers, ensuring clarity and professionalism.
• Leadership and team management skills to train, motivate, and support the reception team.
• Proficiency with EHR systems and office software for accurate data entry, scheduling, and reporting.
• Problem-solving skills to address patient concerns, resolve scheduling conflicts, and coordinate with other departments.

Requirements

• High school diploma or equivalent.
• Two (2) years of experience in a health care and/or insurance setting preferred.
• Fluent in English; additional fluency in other languages is valued.
• Knowledge of medical terminology preferred.

Benefits

• Competitive salary for the Seattle/Puget Sound region.
• “Share the success” bonuses.
• Insurance premiums 100% paid by ICHS.
• Paid time off accrual up to 200 hours annually with up to 320 hours rollover year to year.
• Automatic 4% retirement contribution.
• 9 paid holidays a year, including 2 personal holidays.
• Reimbursement for professional licensure.