Medical Receptionist - Lake Wales

MaxHealth in Lake Wales is looking to hire a full-time Front Office Representative to assist with check-in and check-out functions, collecting co-payments, scheduling patients, answering phones, and provide excellent customer service overall.

About the role

As a Front Office Representative, you are directly involved in ensuring that we always deliver focused and empathetic patient care. You thrive in this patient-focused environment as you greet patients warmly upon arrival with compassion, schedule appointments, assist patients with any necessary forms or paperwork, and maintain confidentiality throughout daily tasks.

About MaxHealth

MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures—for our patients and our people. Founded in 2015, MaxHealth is a leading primary care platform focused on delivering high-quality, integrated, value-based care to adults and senior patients throughout Florida. Today, we support more than 70,000 value-based care patients through a growing network of more than 55 owned clinics and 30 affiliated practices across central and southern Florida.

Our success is driven by our people. MaxHealth is home to a diverse, multidisciplinary team of more than 700 employees—including primary care providers, specialists, clinical staff, and corporate professionals—who are united by a shared purpose: to make healthcare simpler, more compassionate, and more human. We are proud to offer a workplace that supports career growth, internal advancement, and work-life balance, with regular weekday office hours and a strong commitment to employee well-being. At MaxHealth, team members are encouraged to grow their skills, pursue leadership opportunities, and build long-term careers in an environment where their contributions truly matter.

MaxHealth also partners with like-minded independent providers, leveraging our platform to expand access to high-quality care while preserving the personalized relationships that define great medicine. Our values guide everything we do: we are customer-centered, compassionate, results-driven, proactive, collaborative, and adaptable. These values shape not only how we care for patients, but how we support one another as colleagues. Our mission is simple: to deliver quality care, a simplified experience, and happiness—one patient, and one team member, at a time.

Responsibilities

• Greet patients warmly upon arrival with compassion
• Assist with check-in and check-out functions
• Collect co-payments
• Schedule patient appointments
• Answer phones
• Assist patients with necessary forms or paperwork
• Maintain confidentiality throughout daily tasks
• Provide excellent customer service

Qualifications

• Strong interpersonal and communication skills
• Attention to detail
• Knowledge of computer software programs including Word, Outlook, and facility software systems
• EMR/EHR experience preferred
• Knowledge of medical terminology is helpful

Benefits

• Health benefits
• 401k plan
• Life insurance
• Long-term disability
• Paid holidays
• Paid time off (PTO)

Pay

Starting salary: $17.00 an hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Location: South Eleventh Street, Lake Wales, FL

Bilingual is preferred but not required.