Medical Receptionist Job

About the role

Join FYZICAL Therapy & Balance Centers – Be the Face of Patient Experience. If you’re a friendly, detail-oriented professional who enjoys helping others and keeping things running smoothly, FYZICAL Therapy & Balance Centers wants to meet you. We’re seeking a full-time Client Care Specialist (CCS) to join our front desk team in North Dallas. In this role, you’ll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks. It’s a perfect opportunity for someone who thrives in a fast-paced setting and wants to grow their career in healthcare.

Responsibilities

• Serve as the welcoming first point of contact for new and returning patients
• Handle patient intake: collect demographics, insurance details, and medical history
• Verify insurance benefits and obtain authorizations as required
• Schedule patient evaluations and follow-up visits in coordination with the clinical team
• Provide financial estimates and collect payments at time of service (including no-show/cancellation fees)
• Answer phones, emails, and faxes, manage patient records, and maintain administrative reports
• Support daily clinic operations and maintain a clean, professional environment
• Consistently achieve key front office performance metrics (conversion, collections, visit volume, etc.)

Requirements

• 12+ months of customer service, front desk, or administrative experience (healthcare preferred)
• Warm, professional communication style and strong attention to detail
• Basic computer skills and comfort navigating digital systems

Qualifications

• Familiarity with EMR, Microsoft Office, and insurance verification processes is a plus
• 2+ years experience in a medical office setting is a bonus but not required

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match

Pay

$16–$21/hour (based on experience) + Monthly Performance Bonus

Schedule

Full-Time, Monday–Friday