Medical Receptionist - Infusion Center (Full Time)
TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex, and rare conditions. For over 35 years, we have been dedicated to delivering care designed around the patient, providing access to advanced medications along with personal and financial support. We simplify treatment for complex conditions by eliminating administrative and clinical burdens for providers. TwelveStone supports the transition from acute to post-acute care and is licensed in all 50 states.
About the role
This position is responsible for greeting incoming patients and performing clerical/administrative duties to support the infusion center while upholding TwelveStone’s values and mission at the Springhill, TN location. This role is not eligible for telework.
Responsibilities
- Schedule patient appointments
- Receive and sort mail, scan documents
- Collect data from patients, including insurance information, demographics, and home medication lists
- Verify benefits prior to infusion center appointments
- Collect out-of-pocket/co-insurance payments from patients
- Greet patients and families, answer phone calls, and direct calls to the appropriate person
- Check in patients for infusion center appointments
- Maintain punctuality, acceptable attendance, and perform other duties as assigned
Requirements
- High school diploma or GED required
- Minimum 2 years of experience as a receptionist or similar administrative role (medical practice setting preferred)
- Proficient in MS Office and familiar with other technology
Skills
- Organization and prioritization
- Attention to detail
- Dependability and cooperation
- Collaboration and teamwork
- Initiative and customer service
- Verbal and written communication
- Problem solving and multitasking