Medical Receptionist II Main

Position Summary

The receptionist supports office operations and collaborates with other staff to provide efficient, cost-effective, and high-quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review and update schedules based on provider preference lists
• Collaborate and communicate regularly with management regarding goals, needs, and concerns
• Pre-registration: Review revenue reports to ensure charges are billed appropriately
• Collect co-pay/balances due for each patient
• Check in and check out patients for appointments
• Phone support: Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• General performance criteria: Performs critical job functions leading to a streamlined patient experience

Performance Criteria

• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Maintains confidentiality related to patients, family, and employees and information specific to service area
• Greets visitors and ensures they wait in comfort with definite expectations of when and how they will be served
• Answers the telephone and routes calls to proper person
• Records and delivers messages when personnel are unavailable for telephone calls
• Uses appropriate diction and grammar in conversations
• Communicates professionally and tactfully in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
• Customer service oriented

Service Specific Skills

• Receives and distributes messages, packages, and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Displays competency related to performing job skills including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine, and typewriter

Education, Training, Experience, Certification And Licensure

• High school graduate or equivalent, business school or formal secretarial training a plus
• One to two years’ experience preferred

Special Equipment, Skills, Or Other Requirements

• Multi-line telephones, PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills required

Work Environment And Hazards

Office setting – exposure Class I or II; service specific.

Physical Demands

Light work – standing, walking, sitting, and lifting.

Supervised By

Manager or Coordinator

Pay Range

$19.00-$26.85 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Additional Job Descriptions

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.