Medical Receptionist II Family Medicine Center

Posting Position Summary

The receptionist supports office operations and collaborates with other staff to provide efficient, cost-effective, and high-quality patient care. Responsibilities include promoting a healthy work environment, managing phone calls, scanning and faxing documents, and maintaining confidentiality.

Responsibilities

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• General Performance Criteria
• Performs critical job functions leading to a streamlined patient experience
• Maintains accuracy of schedules based on provider preference sheets and office standards
• Maintains performance measures and completes job functions by established dates
• Communicates effectively with staff and management
• Maintains confidentiality related to patients, family, and employees
• Answers the telephone and routes calls to proper persons
• Records and delivers messages when personnel are unavailable
• Uses appropriate diction and grammar in conversations
• Customer Service
• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events
• Models calmness and customer service orientation
• Adheres to hospital confidentiality statement

Qualifications

• High school graduate or equivalent, business school or formal secretarial training a plus
• One to two years’ experience preferred

Skills

• Receives and distributes messages, packages, and supplies
• Implements day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Displays competency related to performing job skills including PC terminals, telephones, copier, e-mail system, fax machine

Education, Training, Experience, Certification And Licensure

• High school graduate or equivalent, business school or formal secretarial training a plus
• One to two years’ experience preferred

Special Equipment, Skills, Or Other Requirements

• Multi-line telephones
• PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills required
• Customer service oriented

Physical Demands

• Light work – standing, walking, sitting, and lifting

Work Environment And Hazards

• Office setting – exposure Class I or II; service specific

Productivity

• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates

Pay Range

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Purpose

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.