Medical Receptionist I Per Diem Pulmonary Office

Employment Type: Part time, Per Diem role. Hybrid after Training.

About the role

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Review revenue reports to ensure charges are billed appropriately
• Collect co-pay/balances due for each patient
• Check in patients for appointments
• Check out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Maintain confidentiality related to patients, family, employees, and information specific to service area
• Greet visitors and ensure each person waits in comfort with definite expectations of when and how they will be served
• Answer the telephone and route calls to the proper person; record and deliver messages when personnel are unavailable
• Use appropriate diction and grammar in conversations
• Employ professional manners and tact in all dealings
• Obtain necessary information while remaining courteous about interruptions caused by other calls or events; model calmness
• Adhere to hospital confidentiality statement
• Receive and distribute messages, packages, and supplies to the appropriate person or place
• Implement the day-to-day operations of specific service or environment
• Maintain a safe and secure environment
• Display competency related to performing job skills, including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine, and typewriter

Requirements

• High school graduate or equivalent; business school or formal secretarial training a plus
• One to two years’ experience preferred
• Participates in orientation and continuing education
• Updates and maintains knowledge and skills related to specific areas of expertise
• Multi-line telephone proficiency
• PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills, both oral and written
• Good interpersonal skills
• Customer service orientation

Work Environment

• Office setting – exposure Class I or II; service specific
• Light work – standing, walking, sitting, and lifting
• Work contact group includes all services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff

Pay

Pay Range: $19.00–$25.00 per hour