Medical Receptionist - Pulmonary

About the role

Park Nicollet is seeking a Medical Receptionist to support the Pulmonary team. This role is part of the Partner for Good initiative aimed at enhancing patient care and experience.

Responsibilities

• Handle incoming calls in a Call Center environment with a minimum of 93% availability.
• Meet department-specific agent expectations regarding call handling and follow defined guidelines and processes.
• Greet patients, collect co-pays, schedule follow-up appointments, and support departmental clerical duties.
• Provide service support to patients requesting care and ensure quality service through timely and courteous assistance.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills
• Knowledge of age-related growth and development principles
• Proficiency in using various office equipment: telephone, PC, printer, photo copier, and fax machine

Preferred Qualifications

• Some medical background
• Strong verbal and written communication skills
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in collecting copays and race information
• Ability to promote and maintain good patient relations and confidentiality
• Ability to work in a fast-paced and structured environment
• Ability to sit for long periods of time
• Ability to key for long periods of time

Benefits

• Medical insurance
• Dental insurance
• Retail retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• Employee assistance program
• Ongoing clinic

About Us

Park Nicollet is part of HealthPartners, a nonprofit integrated health care organization providing care in Minnesota and Wisconsin. We aim to improve health and well-being through our commitment to diversity, inclusion, and community engagement.

Benefits

• Comprehensive health insurance
• Dental insurance
• Retirement savings plan
• Vacation and sick leave
• Healthcare and wellness programs
• Continuing education and professional development
• Flexible work arrangements
• Employee assistance program

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We strive to create an environment free from discrimination and harassment, promoting equal opportunity for all.