Medical Receptionist - Hollister

About the role

A family-oriented group with roots in the region dating back to the 1960s, Spectrum is committed to providing exceptional, comprehensive eye care in a collaborative and supportive environment. We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our Hollister office—an essential part of our patient experience and the heart of our practice.

Responsibilities

• Bilingual (English/Spanish) preferred
• Be the Voice of Our Practice
• Answer incoming calls with a friendly, helpful attitude
• Transfer calls as needed to ensure patients get what they need, fast
• Be a Scheduling Superstar
• Book appointments by phone, online requests, or in person
• Keep schedules accurate and aligned with each doctor’s template
• Make Check-in a Breeze
• Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
• Ensure everything is filled out clearly and completely
• Master the Money Talk
• Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
• Clearly explain patient benefits and out-of-pocket costs
• Always balance your payment batch before heading home
• Handle Insurance Like a Pro
• Verify insurance information and scan cards
• Accurately enter patient and insurance details into our system
• Let patients know what is (and isn’t) covered before their visit begins
• Keep Patients in the Loop
• Keep patients informed about any wait times
• Help them feel seen, heard, and appreciated—even during busy times
• Create a Welcoming Environment
• Keep the waiting area clean, tidy, and stocked with up-to-date reading material
• Jump in Where Needed
• Be ready to assist with other front office duties to help the team and keep things flowing

Qualifications

• Experience in the medical field is helpful but not required
• Background in optometry or ophthalmology is a plus but not a must
• Eager to learn and grow with us

Skills

• Bilingual (English/Spanish)

Benefits

The Pay Range For This Role Is 18 - 23 USD per hour(Hollister, California)