Medical Receptionist - Full Time - Neurology - Toledo

About the role

NOMS Healthcare provides a physician-owned, physician-led approach to healthcare with a focus on patient-centered care and community betterment. The organization values Trust, Teamwork, Patient-Centered Care, Community Focus, and High Quality, shaping how services are delivered and how teams collaborate. As a medical receptionist, you will embody these values daily while supporting patient care, teamwork, and community engagement.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner.
• Distribute and collect patient forms via clipboard or electronic devices.
• Update and maintain accurate patient data, insurance information, and collect co-pays or outstanding balances.
• Answer phones professionally, screen calls, take messages, and address customer needs expeditiously.
• Scan, identify, process, and file documents using copy machines or desktop scanners.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Complete necessary paperwork such as encounter forms.
• Use computer systems to generate billing information.
• Maintain a clean, orderly waiting area, including beverage areas and reading materials.
• Assist with scheduling testing/procedures and patient appointments with referred physicians.
• Book, coordinate, reschedule appointments, and relay messages to staff.
• Maintain and update physician schedules to ensure accurate patient scheduling and appointment confirmations.
• Oversee the reception area, coordinate patient movement, and report problems or irregularities.
• Attend required meetings and assist in the care and maintenance of office equipment.

Requirements

• High school graduation or GED.
• Typing ability and word processing/computer skills.
• Minimum of one year of experience in a customer service setting.
• Preferably six months of receptionist experience in a healthcare setting.
• Experience with office equipment.
• Knowledge of medical terminology is desirable.
• Knowledge of reception tasks, clinic policies/procedures, and paperwork.
• Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize, prioritize tasks, and multitask effectively.
• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.

Skills

• Proficiency in using office equipment including phones and computers.
• Customer service skills to create a pleasant waiting room atmosphere.
• Ability to use a multi-line telephone system in a pleasant and helpful manner.
• Skills in handling paperwork and filing adequately.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Variety of à la carte benefit options.
• Wellness incentive program focused on employee health.

Pay

Competitive pay, reviewed annually to align with local market rates.

Schedule

Position based in Toledo, Ohio, with a positive team environment and opportunities to work with diverse patients.