Medical Receptionist - Full time floater for 10 clinics

General Information

Two Trees Physical Therapy & Wellness, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Ventura County and surrounding communities for 10 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Position Overview

We are currently looking for a full time Medical Receptionist who will float and provide coverage to any of our 10 clinics as needed in Oxnard, Camarillo, Ventura, Newbury Park, Santa Paula & Simi Valley. General schedule needed: Monday & Wednesday 10:00am - 6:30pm, Tuesday & Thursday 9:00am - 5:00pm, Friday 8:00am - 4:30pm (Subject to change when floating to other clinics.)

Essential Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answers phones and greets patients with the utmost professionalism and care in a timely manner and returns VMs same day received.
• Maintains a higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Schedules patient’s initial evaluations and follow up visits through plan of care.

Minimum Requirements

• Thorough knowledge of Microsoft Office;
• Raintree PMS experience is a +;
• Possess strong relationship building and customer service skills;
• Able to maintain confidential documents;
• Possess strong team player attributes;
• Able to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by;

Education and Experience

• Education: High School diploma or equivalent (Must be 18+)
• Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding. Front office experience in a physical therapy office is a plus.

Physical Requirements and Working Conditions

• Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment.
• Requires normal range of hearing and eyesight to record, prepare and present reports.